Shipping policy

Welcome to Senvaia Luxury. We are committed to delivering an exceptional shopping experience, from the moment you place your order to the day it arrives at your doorstep. Because we value the premium quality and importance of your luxury purchases, we partner with top-tier US courier services to ensure safe, secure, and timely delivery. 

• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your payment confirmation.
• Once your package has been shipped, you will receive an automatic email notification containing your tracking details.
• Note: During peak holiday seasons or high-volume periods, processing times may be extended by 1 business day. We will always keep you informed of any delays. [

Shipping charges for your order will be calculated and displayed automatically at checkout. All domestic orders are shipped from the United States using reliable expedited networks. 

We offer international shipping to most countries worldwide via DHL Express and UPS Worldwide. 

• Customs and Import Taxes: For orders shipped outside of the United States, your package may be subject to import duties, taxes, or customs fees imposed by your local government. Senvaia Luxury is not responsible for these charges; they are the sole responsibility of the customer. 

Every luxury order comes with a secure tracking number. As soon as your order ships, you will receive this number via email. This allows you to track your package's journey in real-time. Please allow up to 24 hours for the courier's system to update the tracking information. 

• Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery. Email our customer support team with clear photos of both the damaged product and the external packaging. [2]
• Lost or Delayed Packages: If your tracking number shows no movement or your package has not arrived past the estimated delivery date, please reach out to us. We will immediately open an investigation with the carrier to secure a quick resolution (replacement or full refund). [2]

• For security and insurance purposes, we do not ship to P.O. Boxes. All Senvaia Luxury shipments require a signature upon delivery to ensure they arrive safely into your hands. 

If you have any questions or require assistance regarding your shipment, our luxury customer care team is here to help:

• Email: victorsendai2003@gmail.com